ICM.S got a strong reputation in the SAP market through its deep knowledge of SAP products, its national and international implementation experiences, the quality of its professional resources and services.
Every day ICM.S supplies to the Customers excellent services of:
Application Consulting to review, optimise and support enterprises processes;
Implementation projects of SAP extended solutions;
Integration projects of complementary software and of legacy applications with SAP standard products;
Change Management, Training and Education;
IT Services for installation, sizing, upgrade, tuning, enhancement of the systems;
IT and Application Management Services;
ICM.S is recognized to be a leading SAP implementation Partner in the manufacturing and services markets, with a key specialization in the sectors where vertical solutions or relevant projects were implemented.
The enterprise consulting areas of excellence for ICM.S, where a relevant value-added both to the installed base and to the new ERP Clients can be delivered, are the following:
PRODUCT area: Product Lifecycle management, CAD/CAE integration, Document Management in cooperation with ESPEDIA S.r.l. (see www.espedia.it)
FINANCE Area: Multi-company and international accounting, Group consolidation, treasury, cash & disbursement
CONTROLLING area: cost accounting, project accounting, profitability analysis
PRODUCTION area: planning and management of discrete and process manufacturing, make to order and lean production, supply chain management, field data capture integration;
LOGISTICS area: post-sale management, supply relationship management, warehouse management, distribution
SALES area: Sales and Distribution, CRM, Sales Force Automation, internet sales
BUSINESS INTELLIGENCE area: board planning and reporting, balanced scorecard, analytics
TECHNOLOGY area: systems configuration, sizing and optimisation, release upgrade, data & document archiving, enterprise application integration, enterprise portals, business warehouse, enterprise application integration, RFID & contactless applicatons, Adobe solutions in cooperation with the technology companies of Ethica Consulting Group (ALTEVIE Technologies S.r.l., EKR S.r.l.).
Within the Management Consulting Services, ICM.S can deliver strategic design of the information systems for the Clients, while within the Project Management Services ICM.S had significant experiences in national and in international projects, often in joint cooperation with the SAP Core Team of large Groups.
ICM.S specific competences in project implementation are:
local support to roll-outs from international companies;
Kernel development for international projects and roll-outs from Italy to other countries;
dedicated teams to be assigned to large enterprises for SAP implementations and for post go live assistance;
fast and low-cost implementations in small-medium companies
an effective project methodology, built on the best practices of SAP (ASAP) and on experience;
To support the installed base, ICM.S has a Support Centre which can provide global support based on Service Level Agreements to SAP applications through an Help Desk structure, Remote Monitoring and Application Management Services (Alisei).
ICM.S cooperates with leading Data Centers, Housing and Outsourcing Providers for the Clients who have this need.